Privacy Policy

1. Information We Collect

When you create an account at Suchana AI, we collect:

• Email address and password
• WhatsApp phone number
• Your business name and details
• Contact lists and message templates you upload
• Payment information (processed securely through payment gateways)

2. How We Use Your Information

We use your information to:

• Provide and improve WhatsApp automation services
• Process payments and manage billing
• Send service updates and notifications
• Comply with legal and regulatory requirements
• Prevent fraud and ensure account security

3. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Secure authentication and authorization
• Regular security audits and updates
• Restricted access to sensitive data

4. Third-Party Sharing

We do not sell your personal information. However, we share data with:

• Meta (Facebook): Required to send WhatsApp messages via their API
• Payment Processors: To process subscription payments securely
• Cloud Providers: For secure data storage (Oracle Cloud)
• Legal Authorities: When required by law

5. Cookies and Tracking

We use cookies to enhance your experience and analyze service usage. You can control cookie settings in your browser.

6. Data Retention

We retain your data for as long as your account is active, plus 90 days after deletion (unless required by law for longer retention).

7. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your account and data
• Opt-out of marketing communications
• Data portability (export your data)

8. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be notified via email or dashboard announcement.

9. Compliance

This Privacy Policy complies with applicable data protection laws in India, including the Information Technology Act, 2000.